Frequently Asked Questions
Find clear answers below regarding ordering, UK delivery rates and timelines, tableware specifications, and our return and refund arrangements at Four Lisle.
Category 1: Payment & Ordering
1. What payment methods do you accept?
We exclusively accept Visa and Mastercard (credit and debit cards). We do not accept cash on delivery, cheques, bank transfers, or alternative digital wallets. All payments are processed in British Pounds (GBP £) through our secure checkout.
2. How are prices, delivery fees and totals displayed?
All prices on fourlisle.com are displayed in GBP (£). UK delivery is free on orders of £50.00 and over, and £10.00 on orders under £50.00. The applicable delivery charge and total payable will be shown clearly at checkout before you place your order. Any applicable taxes and charges will be disclosed as required by law.
3. Can I amend or cancel my order after placing it?
If you wish to amend or cancel your order, please contact us as soon as possible at support@fourlisle.com or +44 20 3489 9947. We can amend the delivery address or cancel the order where it has not yet entered a stage that prevents the requested change. If cancellation is accepted, we will arrange the applicable refund to your original payment method. Statutory cancellation rights remain unaffected.
Category 2: Delivery & Shipping Rates
4. How much is delivery, and how do I qualify for free shipping?
Delivery is free (£0.00) on all orders where the product subtotal is £50.00 or more. For orders under £50.00, standard tracked UK delivery is charged at a flat rate of £10.00 across all UK postcodes.
5. How long will my order take to arrive?
Orders placed before 2:00 PM UK local time (GMT/BST), Monday to Friday, enter our processing queue on the same working day. Our handling time is 1–2 business days (Monday to Friday) and estimated carrier transit time is 3–5 business days (Monday to Friday), giving an estimated total delivery timeframe of 4–7 business days.
Orders placed after 2:00 PM UK local time, or on weekends or UK bank holidays, begin processing on the next working day. The 4–7 business-day delivery timeframe is an estimate calculated from the applicable processing start date and excludes weekends and UK bank holidays. Delivery dates are not guaranteed.
6. Will I receive tracking information?
Yes. When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Category 3: Mugs, Spoons & Glasses
7. Are your ceramic mugs microwave and dishwasher safe?
Most of our glazed ceramic and stoneware mugs are dishwasher and microwave safe for convenient daily use. However, specific finishes—such as mugs with metallic gold/lustre rims or raw unglazed matte accents—require gentle hand washing and are not suitable for microwave use. Please check the individual product description for microwave and dishwasher guidance for each specific item.
8. Are your Tea & Coffee Glasses safe for boiling water?
Our tea and coffee glasses are crafted from thermal-shock resistant borosilicate glass, designed to withstand boiling water and hot coffee pours. For double-walled glasses, we recommend avoiding harsh abrasive sponges and checking individual listings regarding dishwasher safety, as high-pressure cycles can occasionally stress silicone pressure valves at the base.
9. What metal grade is used for your Coffee Spoons?
Our coffee spoons and stirrers are crafted from food-grade stainless steel (such as 304 / 18/8 grade), with polished, brushed, or PVD colour coatings depending on the design. They are food-safe, rust-resistant, and designed for repeated daily stirring.
10. How do you protect fragile mugs and glassware during transit?
Every ceramic mug and glass piece is wrapped in impact-absorbing protective cushioning and packed in rigid, multi-layered cardboard cartons designed to withstand postal transit. If any piece arrives damaged, we replace or refund it free of charge.
Category 4: Returns & Refunds
11. What is your return policy, and is return shipping free?
We offer free returns for eligible items under our voluntary 30-day return policy. The return period runs for 30 calendar days from the day after delivery. For change-of-mind returns under this policy, drinkware items should be returned unused, unwashed, clean and complete, with their original packaging and internal protective sleeves. Each parcel includes a pre-printed, prepaid return label.
This voluntary policy is separate from your statutory cancellation rights and your rights relating to faulty, damaged or misdescribed goods. Nothing in this policy limits your statutory rights under applicable UK consumer law. Return postage, restocking and administration fees are not charged for eligible returns. Any deduction for reduced value will only be made where permitted by law.
12. How quickly will my refund be processed?
For eligible returns, we will inspect the returned item and issue your refund within 3 business days of receiving it at our returns facility. Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where proof that the goods have been sent back triggers an earlier deadline. Refunds are issued to your original Visa or Mastercard payment method in GBP (£). Your card issuer may require additional time to display the funds in your account.
Contact Our Customer Support Team
- Brand Name: Four Lisle
- Business & Returns Address: 4 Lisle St, London WC2H 7BG, United Kingdom
- Telephone: +44 20 3489 9947
- Email: support@fourlisle.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
